Base Model Features
- Uses AllTrac Email
- Limited to 1 Gig
- Email Response Customization
- 24/7 – Weekday Support
- Internal & External Requests
- External self registration & Ticket Submission
- Private Agent commenting
- External Priority levels
- Internal Priority levels
- Date / Time Recording (for billable)
- Ticket Status
- Super Agent – (Primary Admin)
- Agent
- Contractor / Supplier
- User (Submitter) (internal / external)
- Email Notifications
- Custom Email Responses
Pro Model Features
- Custom Mail Server
- Custom Branding
- Custom Domain
- 10 Gig of space
- SLA Management
- Advanced Reporting
- Email Response Customization
- 24/7 – Weekday Support
- Internal & External Requests
- External self registration & Ticket Submission
- Private Agent commenting
- External Priority levels
- Internal Priority levels
- Date / Time Recording (for billable)
- Ticket Status
- Super Agent – (Primary Admin)
- Agent
- Contractor / Supplier
- User (Submitter) (internal / external)
- Email Notifications
- Custom Email Responses