We originally decided to build allTrac because being a multi-faceted IT specialist company of multiple large companies we needed the ability to manage incoming requests into one system. No more lost emails and forgotten communications with our allTrac system.
We started looking online for ticket systems and I had found that they were way too complicated and only managed one company from an internal perspective. Outside requests needed to be submitted via email. So managing multi location clients into one system was not easily tackled using other systems.
We made allTrac for all incoming request so it is not a helpdesk system but more a request tracking system designed to streamline items from beginning of life to completion.
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